Frequently Asked Questions

New clients — the best place to start is the Let’s Get Started page. It has everything you need to book your first session, including fees, what to expect and how to get started. Most questions are answered across the website and in the FAQ — please look there first.

If you’ve run into a technical issue with the booking system and can’t resolve it, you’re welcome to contact me.

Healthcare practitioners & referrers — full referral information is on the GP & Healthcare Practitioner Referrals page.

Most questions people have before booking — fees, what to expect, whether I work with certain concerns, my approach, how many sessions they might need — are answered across this website and in this FAQ. That’s intentional. I’ve tried to make everything you need to feel confident about booking available here, without needing to reach out first.

If your concern isn’t specifically named on the website, that’s unlikely to mean I don’t work with it. Mental health, sexual health and wellbeing is vast — I work with the full spectrum of many concerns, including ones that are rare, complex, or that you might struggle to find anyone else addressing. If it’s a sexual or intimacy concern, the intake session is the right place to explore whether we’re a good fit — not a prior email asking if I’ve seen it before.

What I’m not able to do — ethically or professionally, as a therapist — is respond to clinical enquiries from people who haven’t yet begun the formal process of working with me. That means if you haven’t completed an intake session, I’m not in a position to offer advice, assess your situation, or tell you whether I can help based on a message or email — no matter how straightforward the question might seem. Those conversations can only happen properly, and safely, within a therapeutic relationship that has been formally established. Please know that messages of that nature, while always received with care, won’t receive a reply.

If that feels like a big step, I understand. The intake session is designed with exactly that in mind — it’s a dedicated space to explore what’s brought you here, with no pressure to commit to anything beyond that first conversation.

For technical booking issues only, you’re welcome to get in touch.

• Individual intake: $300 — includes your first session and full onboarding process
• Ongoing individual sessions: $180

Payment plans are available — ask in your first session. For full details about what your intake investment covers, visit the Let’s Get Started page.

Yes. Please check out this page for more information on Recording and AI assisted notes.

The best place to start is right here. My approach, specialisations, values and the experiences of other clients are all across this website — take your time with them. If something resonates, that’s usually worth paying attention to.

The intake session is where that sense gets to deepen. It’s a dedicated space — no pressure, no commitment to anything beyond that first conversation — where we can explore together whether working with me feels right for what you’re carrying. Most people find that the answer becomes clearer once they’re in the room.

Trust what draws you here. That instinct is often more informed than it feels.

No — Polysoma is a private practice and I do not offer Medicare rebates or accept Mental Health Care Plans. All sessions are privately funded.

This means you do not need a referral from your GP to see me — you can book directly through the Let’s Get Started page.

While the absence of Medicare rebates means you cover the full cost of sessions, there are real advantages to private practice — including greater confidentiality, no cap on sessions, and freedom to work with a specialist of your choice rather than being limited to Medicare-eligible providers.

NDIS participants are welcome — please see the NDIS FAQ below for details.

Payment at the time of booking secures your appointment and guarantees that time is held exclusively for you. This is standard practice for private health practitioners and allows me to be fully present and prepared for every session.

Yes you can. Current individual session pack prices are as follows and paid for upfront.

• 5-session pack: $855.
• 10-session pack: $1,665.
• 15-session pack: $2,430.
• 20-session pack: $3,150.

Session packs are non-transferable and are intended for use by one individual client only. Standard cancellation and non-attendance policies apply to all sessions booked as part of a pack.

Intake fee — non-refundable. If you need to reschedule your appointment you are welcome to do so — however the intake fee is retained and is not transferable or refundable under any circumstances.

Ongoing sessions — cancellations require at least 24 hours notice. Late cancellations will be charged the full session fee. If I need to cancel, you will receive a full refund or the option to reschedule.

Session packs — unused sessions remain valid for 24 months following your most recent appointment. Session packs are non-refundable except in cases of extenuating circumstances or severe financial hardship.

Sessions are one hour. The intake session is also one hour and includes a comprehensive assessment and onboarding process. If you need extra session time please discuss with me.

This varies depending on what you’re working on and what feels right for you. Some clients find what they need in just a few sessions. Most work with me for anywhere between 10 and 20 sessions. And for those working through more complex or longstanding concerns, an ongoing relationship of a year or two — or sometimes more — can be where the most meaningful change happens.

We’ll review progress together regularly and you’re always in control of how long we work together. There’s no pressure to commit to a particular number of sessions upfront.

Your first session is your intake session — a dedicated space for us to explore what’s brought you here, understand your history and goals, and begin building the foundation for our work together. Before we meet you’ll complete a set of personalised assessment questionnaires, which means we can get straight into meaningful conversation from the start. By the end of the session we’ll have a clearer picture of what you need and how we might work together.

You take a moment to evaluate how you’re feeling and consider what might need to be worked through next. This often involves practising some self-care — including self-soothing techniques you’ll learn as part of our work together.

Rest assured, I am mindful of protecting your privacy and personal information. I know how hard it can be to share your thoughts — this space is held with care, and that includes maintaining your confidentiality.

Exceptions exist and you will find these in the professional services agreement sent to you when you sign up as a new client. I am legally bound by the Privacy Act 1988 — I must protect your information and always will. You can read my full privacy policy here.

No — sex therapy at Polysoma is entirely talk-based and educational. Sessions involve conversation, psychoeducation, guided exercises and therapeutic work — nothing physical or sexual takes place between practitioner and client. This is a professional clinical service, not a sexual service of any kind. Sex therapy addresses sexual concerns through evidence-based therapeutic approaches.

Yes — virtual sessions are available for clients across Adelaide, Australia and around the world. All you need is a private space and a device. Online sessions are just as personal and effective as in-person work.

Yes — everyone is welcome in my space. I work with people of all genders, sexual orientations, relationship structures and backgrounds. This includes LGBTQIA+ clients, people in ethically non-monogamous relationships, and anyone who has felt unseen or judged by other practitioners.

Completely. Most people who come to see me about sexual concerns feel some degree of embarrassment or shame before their first session — and most leave that first session feeling considerably lighter. There is nothing you can bring to this space that will surprise me. Whatever you’re carrying, you’re welcome here.

No I do not work with couples. If you are in a relationship and are having concerns yourself. I am happy to work with you.

Full referral information for healthcare practitioners is available on the GP & Healthcare Practitioner Referrals page, including Healthlink EDI details and a referral form.

I work with adults aged 21 and over.

Are there situations or concerns you don’t work with?

I am unable to work with:

• Children, teenagers or young adults under 21 — this falls outside my scope of practice as I do not hold child and youth specialist qualifications
• Family counselling or relationship breakdown, conflict or infidelity
• Acute mental health crisis situations
• Anyone with active suicidal or homicidal intentions

If you are unsure whether your situation falls within my scope, please get in touch before booking.

If you feel you need to see me right away, please first determine whether you’re experiencing a mental health emergency. If you are not experiencing the symptoms below, your concerns can be addressed through the standard intake process. When in doubt, always contact crisis services first.

This is a mental health emergency if you are experiencing:

• Suicidal thoughts, plans or intent to harm yourself
• Thoughts or plans to harm others
• Active self-harm behaviours
• Severe substance use or drug overdose
• Hallucinations, delusions or paranoia
• Extreme depression with complete inability to function
• Dangerous manic behaviour or severe impulsivity
• Severe confusion or disorientation
• Extreme agitation or aggression

If you are experiencing a mental health emergency, do not wait for an appointment. Contact immediately:

• Emergency services: 000
• Lifeline: 13 11 14
• Crisis text: 0477 131 114
• SA Mental Health Triage Service: 13 14 65

Address: Consult 1, 98-100 Goodwood Road, Goodwood — located inside Good Hub, 5 minutes from the City of Adelaide.

Public transport: Catch a tram from the city and alight at Stop 3 — right in front of Good Hub. Use Adelaide Metro’s Plan My Trip tool to plan your journey.

Cycling: Use the SA Government’s Cycle Instead Planner for cycling routes.

Parking: Limited free parking is available at the front of Good Hub on Railway N Terrace, including a designated disabled parking space. Free parking of two hours or more is also available on Hampton St N and Essex St N.

Online sessions: Virtual sessions are available for clients across Adelaide, Australia and around the world.

Yes — NDIS participants are welcome.

Self-managed and plan-managed NDIS clients are welcome. No upfront payment is required to book your intake session. Following your initial appointment, an invoice will be issued for two hours of support, which includes your intake session, assessment, and client planning.

For plan-managed clients, the invoice will be sent directly to your nominated plan manager. For self-managed clients, the invoice will be sent directly to you for payment and claiming through your usual NDIS arrangements.

Please provide your NDIS details and, where relevant, your plan manager’s name and invoice email address in your onboarding form so your invoice can be directed correctly.

NDIS support item: 15_043_0128_1_3 — Assessment Recommendation Therapy or Training – Counsellor (under Therapeutic Supports / Improved Daily Living Skills).

My services may support NDIS goals across a range of areas. If you are unsure whether this service aligns with your plan goals or available funding, please get in touch before booking.

For feedback and complaints information, visit the Feedback & Complaints page.